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Work Requests
Most services provided by the Whitworth Facilities
Services Department are requested and tracked as work requests through a web-hosted software called Megamation. Any student or employee of Whitworth University with a maintenance need may submit a work request; these may be for broken equipment, damaged property, cleanliness issues, deliveries or furniture rearrangements, remodeling projects or other “handyman” services. While not all maintenance is handled by Facilities Services (i.e. phones, classroom technology, laundry facilities), it’s always better than nothing to submit it as a work request.
Standard maintenance & repair requests are usually completed within 10 business days; some projects may take longer, and although all work requests are considered, some may be cancelled due to time, budget or policy restrictions. Please contact Facilities Services staff or refer to our Services Guide with specific questions about what constitutes a work request.
How to Request Services
There is typically
one
trained Megamation operator in each building and/or department. For all
housing facilities, the resident director is the assigned Megamation
operator; students may report issues directly to their RD or through an RA.
If you have a request that is not an emergency, please contact
the appropriate Megamation operator to submit the work request to Facilities Services.
To request a new Megamation user account, supervisors may email fsadmin@whitworth.edu.
For Urgent Requests
For urgent requests (same- or next-day response needed) such as water leaks/minor flooding,
minor electrical outages, buildings or rooms that are uncomfortably hot or cold, events that require setup
or classrooms missing furniture, please call our front desk at 509.777.3254 during
normal business hours.
For Emergencies
For life-, health- or property-threatening emergencies that require immediate response, please contact Security at 509.777.4444
or 509.777.3256. Unless otherwise instructed, Security will
follow up with a work request when necessary. | 
