Close Menu

Student Consumer Complaint Process

Program Integrity Rule

Beginning July 1, 2011, the U.S. Department of Education regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act (HEA), as amended (the "Program Integrity Rule"), take effect. The Program Integrity Rule requires, among other things, that each college or university authorized to offer postsecondary education in one or more states ensure access to a complaint process that will permit student consumers to address the following:

  1. Alleged violations of state consumer protection laws that include but are not limited to fraud and false advertising;
  2. Alleged violations of state laws or rules relating to the licensure of postsecondary institutions; and
  3. Complaints relating to the quality of education or other State or accreditation requirements. 

Whitworth University, as an institution authorized to provide postsecondary education in the State of Washington, is committed to full compliance with the Program Integrity Rule, and provides the following confirmation to all current and prospective students:

The Northwest Commission on Colleges and Universities accredits Whitworth University. You may review the university's accreditation documents at www.nwccu.org.

Complaint Process

Whitworth University seeks to resolve all student concerns in a timely and effective manner. To that end, the following contact information and resources at Whitworth University are available to current and prospective students for the resolving of complaints. Links are provided to the appropriate Whitworth website for more information on contacts at the university.

Academic Affairs (academic programs, accreditation)
509.777.4657
bkiener@whitworth.edu
www.whitworth.edu/academic

Admissions (admissions eligibility)
509.777.4580
gorwig@whitworth.edu
www.whitworth.edu/admissions

Business Office (tuition/fee payments)
509.777.4324
dfreeborn@whitworth.edu
www.whitworth.edu/studentaccountingservices

Financial Aid (loans, scholarships, grants)
509.777.4335
tstensland@whitworth.edu
www.whitworth.edu/financialaid

Registrar (academic records)
509.777.4548
jortiz@whitworth.edu
www.whitworth.edu/administration/registrarsoffice

Student Life (student and campus life)
509.777.4535
rrhodes@whitworth.edu
www.whitworth.edu/administration/studentlife

The university encourages students to work through internal university processes for resolution of complaints. If a student believes that the university's procedures have not adequately addressed concerns identified under the Program Integrity Rule, the following links and contact information is provided. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. Visit www.wsac.wa.gov/student-complaints for information regarding the WSAC complaint process.

General and Out-of-State Distant Education
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
360.753.7800
www.wsac.wa.gov

Academics
Northwest Commission on Colleges and Universities (NWCCU)
8060 165th Avenue NE
Suite 100
Redmond, WA 98052
425.558.4224 (voice)
425.376.0596 (fax)
www.nwccu.org

Athletic Training
Commission on Accreditation of Athletic Training Education (CAATE)
6850 Austin Center Blvd.
Suite 100
Austin, TX 78731-3184
512.733.9700
caate.net

Music
National Association of Schools of Music (NASM)
11250 Roger Bacon Drive, Suite 21
Reston, VA 20190-5248
703.437.0700 (voice)
703.437.6312 (fax)
nasm.arts-accredit.org

State Student Aid
Washington Student Achievement Council
P.O. Box 43430
Olympia, WA 98504-3430
360.753.7800
www.wsac.wa.gov

Teacher Education
Professional Educator Standards Board (PESB)
Old Capitol Building
600 Washington Street S, Room 249
P.O. Box 47236
Olympia, WA 98504-7236
www.pesb.wa.gov