Welcome...

Welcome

Welcome and thank you for administering this Noel-Levitz survey. This HTML version of your report contains results of the satisfaction-priorities survey administered on your campus.

Below are short descriptions of the reports you may find within your file. Please refer to the Interpretive Guides (general and survey-specific) delivered with your results for additional details. These documents contain direction on all aspects of your results and can also be found at www.noellevitz.com/SSIInterpretiveGuides.

As you review and analyze your results, you may consider ordering additional reporting options from Noel-Levitz. For more information on these options and applicable fees, please contact Noel-Levitz at 800-876-1117 or at SSI-Tech@noellevitz.com.

Saving and Sharing Your Reports

We strongly encourage you to save all documents to a safe location on your own computer right away. SafeMail files will remain available within your myNoel-Levitz account for only 90 days.

Save your files on your computer in order to access them again at another time. Once on your computer, the files can be forwarded as attachments to others on your campus or posted to a secured, shared area of your local network.

Electronic reports

The HTML results are delivered to you with reports reflected in a tabulated view. Select the report page by clicking the related tab. Reports are interactive - sorting by column header and expand/toggle options are available to view the data in several ways. Information buttons Information Button can be found in various areas to provide additional information about the data presented.

You may print each of these reports or all of the reports at once. The document(s) will print as you have adjusted each report and as it appears on the screen. Note, however, every time the HTML is opened, it is in the original delivery format. It will not remember the previous sorting.

You may need to allow blocked content to fully review your report.

HTML results*:

  • Strategic Planning Overview (not included with all reporting): an executive summary of your strengths and challenges for the first column of data, as well as information on how the two columns of data compare
  • Item Report: responses for each individual item on the survey
  • Scale Report: responses for the survey scales and the items clustered within the scales
  • Summary Report: responses to the summary items on the survey
  • Item Percentage Report: reflects the percent of responses for answers 6 and 7 for all items on the survey
  • Demographic Report: responses to the demographic items on the survey

*Not all HTML files will include all of these reports and some reports will have different combinations. The report segments are dependent on the standard reporting for the specific survey version and the optional, value-added reporting selected.

Reviewing Your Data

Strategic Planning Overview (if included):

This report provides the best summary of your results for immediate action planning. It lists strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction and/or large performance gap) for the first column of data in your report. It also compares your first column of data to your second column of data and identifies where satisfaction levels are significantly higher or lower, as well as any large differences in importance scores.

For your strengths and challenges, additional indicators are also included. These indicators allow you to easily see if the item is significantly higher in satisfaction (reflected with a plus sign Plus Sign for significantly greater) or if the item is significantly lower in satisfaction (shown with a minus sign Minus Sign for significantly less) as compared with your comparison group.

Item Report

This report provides the detailed scores for all items on the survey, including custom defined items you may have chosen to include. You have the option to sort on any of the columns on this screen by simply selecting the column you want to sort on. The first selection will sort in descending order and the second selection will sort in ascending order. Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges, as originally listed in your Strategic Planning Overview.

The SD in the Satisfaction column refers to the standard deviation. This is the amount of variability in the responses.

The far right mean difference column reflects the column one satisfaction score minus the column two satisfaction score. The asterisks in this mean difference column indicate statistical significance. The key is as follows:

* Difference statistically significant at the .05 level

** Difference statistically significant at the .01 level

*** Difference statistically significant at the .001 level

When the second column of data is a national comparison group, the number of student records included in the group is reported at the bottom of the item report. This number also appears at the bottom of the scale report.

Scale Report

This report provides a top line overview of your results and shows the items clustered within the scales or categories on the survey. Collapse and expand by selecting the arrow to the left of the desired scale to see the items within each scale. You can also choose to expand/toggle all scales at one time. You may sort on the scale name, importance, satisfaction, performance gap, and mean difference columns as outlined above.

Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges.

Summary Report

The summary report includes the average score for the responses to the summary items on the survey, as well as the percentage of responses for each of the possible indications. These scores provide a bottom line on the experience at your institution.

Item Percentage Report

This is a new way to review your results. The percentage responses may be better understood on your campus than the average scores reported in the other segments of the results. This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied." The gap percentage equals the importance percentage minus the satisfaction percentage. The difference column provides the difference between the first column satisfaction percentage and the second column satisfaction percentage for each item. You may sort on any of the columns, as described above.

Indicators are included in this report with a star Green Star for items that are strengths or a flag Red Flag for items that are challenges.

Demographic Report

This report provides the overview of the individuals who completed the survey. You can collapse and expand individual demographic populations by selecting the arrow to the left of the desired demographic category. You also have the option to expand all/toggle all demographic categories at the same time. A Star indicates the response option that was selected by the majority of survey participants.

Note: These report options are not all included in the target group reporting.

Printing Your Reports

You may print from any of the HTML report pages. The report will print as it appears on your screen. An alternative option for printing your reports is to use the PDF version of your report(s) included with your zipped file; simply open that report and use your local Adobe Reader settings to print the pages.

We know you will find these data to be very valuable. Please contact us at 800-876-1117 or at SSI-Tech@noellevitz.com to let us know how else we can be helpful.

Strategic Planning Overview
Strengths and Challenges
Strengthsi vs. Comparison i
51. Campus item: Completing my degree will increase my career opportunities and/or professional advancement.  
33. This institution explains what is needed for me to complete my program here. +
48. Campus item: Accelerated-format courses that allow me to complete my degree in a reasonable length of time.  
52. Campus item: Tuition covering all costs and student fees, including books.  
10. I have a clear understanding of what I'm expected to learn in my classes.  
15. Advisors are knowledgeable about requirements for courses and programs of interest to me. +
19. I receive timely responses to my requests for help and information. +
29. My instructors respect student opinions and ideas that differ from their own. +
30. I am able to obtain information I need by phone, fax, e-mail, or online. +
27. I am encouraged to apply the classes I've taken towards a degree or certificate. +
13. Processes and procedures for enrolling here are convenient. +
43. The frequency of interactions with my instructors is satisfactory. +
7. Staff are available to help me solve unique problems I encounter. +
Challengesi  
1. My program allows me to pace my studies to fit my life and work schedules. +
17. My instructors provide timely feedback about my academic progress.  
2. Sufficient course offerings within my program of study are available each term.  
26. I am able to choose course delivery that fits my life circumstances.  
44. I can receive credit for learning derived from my previous life and work experiences.  
39. Information is available online to help me understand what I need to do next in my program of study.  
25. I'm evaluated on the knowledge and skills I'll need in my life and career.  
Benchmarks
Higher Satisfaction vs. National Four-Year Adult Learners  
33. This institution explains what is needed for me to complete my program here.  
1. My program allows me to pace my studies to fit my life and work schedules.  
15. Advisors are knowledgeable about requirements for courses and programs of interest to me.  
19. I receive timely responses to my requests for help and information.  
29. My instructors respect student opinions and ideas that differ from their own.  
30. I am able to obtain information I need by phone, fax, e-mail, or online.  
40. I receive the help I need to make decisions about courses and programs that interest me.  
8. This institution provides students with the help they need to develop an education plan.  
24. I receive the help I need to stay on track with my program of study.  
27. I am encouraged to apply the classes I've taken towards a degree or certificate.  
13. Processes and procedures for enrolling here are convenient.  
43. The frequency of interactions with my instructors is satisfactory.  
7. Staff are available to help me solve unique problems I encounter.  
16. Billing for tuition and fees is tailored to meet my specific needs.  
Item Report

Sort on each column to see data from highest to lowest.

    Whitworth University - ALI National Four-Year Adult Learners  
i Item Importance Satisfaction/SD Gap i Importance Satisfaction/SD Gap i Difference i
Challenge 01. My program allows me to pace my studies to fit my life and work schedules. 6.71 5.98/1.15 0.73 6.66 5.72/1.46 0.94 0.26**
Challenge 02. Sufficient course offerings within my program of study are available each term. 6.46 5.30/1.49 1.16 6.53 5.39/1.62 1.14 -0.09
  03. This institution assists students who need help with the financial aid process. 6.33 5.89/1.39 0.44 6.37 5.66/1.60 0.71 0.23*
  04. My instructors involve me in evaluating my own learning. 5.89 5.30/1.35 0.59 5.99 5.42/1.46 0.57 -0.12
  05. I receive the help I need to improve my technology skills. 5.58 5.17/1.58 0.41 5.91 5.45/1.49 0.46 -0.28**
  06. I receive timely direction on how to transfer to other institutions. 5.22 4.72/1.73 0.50 5.37 4.95/1.78 0.42 -0.23
Strength 07. Staff are available to help me solve unique problems I encounter. 6.39 6.08/1.24 0.31 6.41 5.68/1.53 0.73 0.40***
  08. This institution provides students with the help they need to develop an education plan. 6.54 6.04/1.35 0.50 6.46 5.69/1.53 0.77 0.35***
  09. I receive adequate information about sources of financial assistance available to me. 6.31 5.27/1.63 1.04 6.34 5.24/1.79 1.10 0.03
Strength 10. I have a clear understanding of what I'm expected to learn in my classes. 6.68 6.09/1.03 0.59 6.62 5.99/1.26 0.63 0.10
  11. This institution offers strategies to help me cope with the multiple pressures of home, work, and my studies. 6.16 5.18/1.50 0.98 6.07 4.94/1.77 1.13 0.24*
  12. Technology support is available to me when I need it. 6.11 5.56/1.53 0.55 6.31 5.76/1.43 0.55 -0.20*
Strength 13. Processes and procedures for enrolling here are convenient. 6.48 6.32/1.02 0.16 6.49 6.03/1.33 0.46 0.29**
  14. I receive guidance on which classes will transfer to programs here and elsewhere. 6.27 5.48/1.66 0.79 6.22 5.30/1.75 0.92 0.18
Strength 15. Advisors are knowledgeable about requirements for courses and programs of interest to me. 6.66 6.07/1.39 0.59 6.57 5.80/1.54 0.77 0.27**
  16. Billing for tuition and fees is tailored to meet my specific needs. 6.36 5.74/1.37 0.62 6.39 5.43/1.68 0.96 0.31**
Challenge 17. My instructors provide timely feedback about my academic progress. 6.58 5.57/1.43 1.01 6.59 5.61/1.52 0.98 -0.04
  18. This institution uses technology on a regular basis to communicate with me. 6.21 6.25/0.99 -0.04 6.34 6.21/1.13 0.13 0.04
Strength 19. I receive timely responses to my requests for help and information. 6.66 6.07/1.17 0.59 6.60 5.77/1.47 0.83 0.30**
  20. This institution periodically evaluates my skill level to guide my learning experiences. 5.92 5.00/1.65 0.92 5.95 5.07/1.67 0.88 -0.07
  21. My studies are closely related to my life and work goals. 6.67 6.05/1.21 0.62 6.58 6.02/1.27 0.56 0.03
  22. I receive the help I need to develop my academic skills, including reading, writing, and math. 6.34 5.74/1.30 0.60 6.30 5.73/1.42 0.57 0.01
  23. I can make payments or inquiries about tuition at times that are convenient for me. 6.35 5.73/1.49 0.62 6.37 5.72/1.55 0.65 0.01
  24. I receive the help I need to stay on track with my program of study. 6.53 5.98/1.32 0.55 6.52 5.68/1.53 0.84 0.30**
Challenge 25. I'm evaluated on the knowledge and skills I'll need in my life and career. 6.35 5.46/1.39 0.89 6.31 5.50/1.49 0.81 -0.04
Challenge 26. I am able to choose course delivery that fits my life circumstances. 6.45 5.43/1.62 1.02 6.51 5.54/1.60 0.97 -0.11
Strength 27. I am encouraged to apply the classes I've taken towards a degree or certificate. 6.52 6.18/1.12 0.34 6.43 5.93/1.40 0.50 0.25**
  28. This institution initiates many opportunities for me to connect with other adult learners. 5.85 5.87/1.36 -0.02 5.77 5.42/1.67 0.35 0.45***
Strength 29. My instructors respect student opinions and ideas that differ from their own. 6.56 6.20/1.10 0.36 6.44 5.90/1.41 0.54 0.30**
Strength 30. I am able to obtain information I need by phone, fax, e-mail, or online. 6.55 6.34/1.02 0.21 6.58 6.11/1.26 0.47 0.23**
  31. This institution makes many support services available at convenient times and places. 6.19 5.85/1.32 0.34 6.33 5.65/1.50 0.68 0.20*
  32. Technology enables me to get the services I need when I need them. 6.45 6.04/1.16 0.41 6.46 5.94/1.30 0.52 0.10
Strength 33. This institution explains what is needed for me to complete my program here. 6.74 6.35/1.12 0.39 6.66 5.95/1.44 0.71 0.40***
  34. This institution provides "one-stop shopping" for most student support services. 6.18 5.83/1.40 0.35 6.24 5.61/1.50 0.63 0.22*
  35. Mentors are available to guide my career and life goals. 6.18 5.27/1.77 0.91 6.11 5.12/1.77 0.99 0.15
  36. Most instructors use a variety of teaching methods. 6.33 5.86/1.26 0.47 6.22 5.61/1.48 0.61 0.25*
  37. I have many ways to demonstrate what I know. 6.17 5.74/1.23 0.43 6.13 5.59/1.39 0.54 0.15
  38. My instructors encourage student-to-student interactions through a variety of techniques. 5.89 6.04/1.07 -0.15 5.84 5.72/1.38 0.12 0.32***
Challenge 39. Information is available online to help me understand what I need to do next in my program of study. 6.37 5.65/1.41 0.72 6.45 5.68/1.51 0.77 -0.03
  40. I receive the help I need to make decisions about courses and programs that interest me. 6.54 5.96/1.30 0.58 6.47 5.64/1.57 0.83 0.32**
  41. Staff are available to help me with the employer tuition reimbursement process. 6.14 5.30/1.71 0.84 6.14 5.38/1.74 0.76 -0.08
  42. This institution evaluates students' academic skills for placement in reading, writing and math. 5.92 5.43/1.52 0.49 5.94 5.63/1.49 0.31 -0.20
Strength 43. The frequency of interactions with my instructors is satisfactory. 6.46 6.24/0.87 0.22 6.41 5.90/1.37 0.51 0.34***
Challenge 44. I can receive credit for learning derived from my previous life and work experiences. 6.38 5.02/1.91 1.36 6.35 5.04/2.00 1.31 -0.02
  45. Instructors incorporate my life and work experiences in class activities and assignments. 6.15 5.61/1.39 0.54 6.10 5.43/1.66 0.67 0.18
  46. The learning experiences within my program of study challenge me to reach beyond what I know already. 6.50 6.02/1.33 0.48 6.51 6.08/1.25 0.43 -0.06
  47. When I miss a deadline or fall behind in my studies, someone from the institution contacts me. 5.83 5.03/1.74 0.80 5.96 4.79/2.02 1.17 0.24
Strength 48. Campus item: Accelerated-format courses that allow me to complete my degree in a reasonable length of time. 6.72 6.28/1.13 0.44    
  49. Campus item: Whitworth's identity as a Christian liberal arts university as a factor in my decision to attend here. 5.11 5.78/1.64 -0.67    
  50. Campus item: Courses provide a good blend of theory and practical application. 6.35 6.00/1.19 0.35    
Strength 51. Campus item: Completing my degree will increase my career opportunities and/or professional advancement. 6.76 6.44/0.99 0.32    
Strength 52. Campus item: Tuition covering all costs and student fees, including books. 6.70 6.48/1.06 0.22    
  53. Campus item: Having some hybrid or fully on-line courses available. (some or no classroom attendance required). 5.41 5.11/1.73 0.30    
  54. Campus item: Completing my education by attending classes in-person. 6.31 6.30/1.05 0.01    
  55. Campus item: Replacing some in-class sessions with portions of a course on-line. 5.49 5.04/1.73 0.45    
  58. Ability to transfer credits as factor in decision to enroll 6.38     6.38    
  59. Credit for learning gained from life and work experiences as factor in decision to enroll 6.15     6.12    
  60. Ability to design my own program as factor in decision to enroll 5.65     5.83    
  61. Cost as factor in decision to enroll 6.18     6.39    
  62. Tuition reimbursement from employer as factor in decision to enroll 5.60     5.91    
  63. Availability of financial assistance as factor in decision to enroll 6.36     6.45    
  64. Requirement for current or future job as factor in decision to enroll 6.30     6.41    
  65. Reputation of institution as factor in decision to enroll 6.61     6.37    
  66. Flexible pacing for completing a program as factor in decision to enroll 6.47     6.51    
  67. Convenient time and place for classes as factor in decision to enroll 6.71     6.65    
  68. Availability of online courses as factor in decision to enroll 5.13     6.26    
  69. Distance from campus as factor in decision to enroll 5.94     5.93    
  70. Labor union support/endorsement as factor in decision to enroll 3.74     4.12    
  71. Courses held at employment site as factor in decision to enroll 3.39     4.24    
  72. Employer endorsement as factor in decision to enroll 4.53     4.99    
  73. Program accreditation by professional organization or trade group as factor in decision to enroll 5.69     6.11    
  74. Availability of child care as factor in decision to enroll 3.66     3.83    
  75. Availability of program I wanted as factor in decision to enroll 6.68     6.68    
  76. High rate of job placement as factor in decision to enroll. 6.10     6.16    
  77. Time required to complete program as factor in decision to enroll 6.45     6.51    

National Group Means are based on 18538 records

*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Scale Report

Sort on each column to see data from highest to lowest.

    Whitworth University - ALI National Four-Year Adult Learners  
i Scale / Item Importance Satisfaction/SD Gap i Importance Satisfaction/SD Gap i Difference i
  Scale #1: Outreach 6.52 6.02/0.92 0.50 6.52 5.77/1.13 0.75 0.25***
Challenge 01. My program allows me to pace my studies to fit my life and work schedules. 6.71 5.98/1.15 0.73 6.66 5.72/1.46 0.94 0.26**
Strength 07. Staff are available to help me solve unique problems I encounter. 6.39 6.08/1.24 0.31 6.41 5.68/1.53 0.73 0.40***
Strength 13. Processes and procedures for enrolling here are convenient. 6.48 6.32/1.02 0.16 6.49 6.03/1.33 0.46 0.29**
  24. I receive the help I need to stay on track with my program of study. 6.53 5.98/1.32 0.55 6.52 5.68/1.53 0.84 0.30**
Challenge 26. I am able to choose course delivery that fits my life circumstances. 6.45 5.43/1.62 1.02 6.51 5.54/1.60 0.97 -0.11
Strength 30. I am able to obtain information I need by phone, fax, e-mail, or online. 6.55 6.34/1.02 0.21 6.58 6.11/1.26 0.47 0.23**
  40. I receive the help I need to make decisions about courses and programs that interest me. 6.54 5.96/1.30 0.58 6.47 5.64/1.57 0.83 0.32**
  Scale #2: Life and Career Planning 6.45 5.56/1.16 0.89 6.41 5.43/1.31 0.98 0.13
Challenge 02. Sufficient course offerings within my program of study are available each term. 6.46 5.30/1.49 1.16 6.53 5.39/1.62 1.14 -0.09
  08. This institution provides students with the help they need to develop an education plan. 6.54 6.04/1.35 0.50 6.46 5.69/1.53 0.77 0.35***
Strength 15. Advisors are knowledgeable about requirements for courses and programs of interest to me. 6.66 6.07/1.39 0.59 6.57 5.80/1.54 0.77 0.27**
  35. Mentors are available to guide my career and life goals. 6.18 5.27/1.77 0.91 6.11 5.12/1.77 0.99 0.15
Challenge 44. I can receive credit for learning derived from my previous life and work experiences. 6.38 5.02/1.91 1.36 6.35 5.04/2.00 1.31 -0.02
  Scale #3: Financing 6.34 5.66/1.18 0.68 6.37 5.51/1.39 0.86 0.15
  03. This institution assists students who need help with the financial aid process. 6.33 5.89/1.39 0.44 6.37 5.66/1.60 0.71 0.23*
  09. I receive adequate information about sources of financial assistance available to me. 6.31 5.27/1.63 1.04 6.34 5.24/1.79 1.10 0.03
  16. Billing for tuition and fees is tailored to meet my specific needs. 6.36 5.74/1.37 0.62 6.39 5.43/1.68 0.96 0.31**
  23. I can make payments or inquiries about tuition at times that are convenient for me. 6.35 5.73/1.49 0.62 6.37 5.72/1.55 0.65 0.01
  Scale #4: Assessment of Learning Outcomes 6.05 5.39/1.13 0.66 6.07 5.44/1.22 0.63 -0.05
  04. My instructors involve me in evaluating my own learning. 5.89 5.30/1.35 0.59 5.99 5.42/1.46 0.57 -0.12
  20. This institution periodically evaluates my skill level to guide my learning experiences. 5.92 5.00/1.65 0.92 5.95 5.07/1.67 0.88 -0.07
Challenge 25. I'm evaluated on the knowledge and skills I'll need in my life and career. 6.35 5.46/1.39 0.89 6.31 5.50/1.49 0.81 -0.04
  37. I have many ways to demonstrate what I know. 6.17 5.74/1.23 0.43 6.13 5.59/1.39 0.54 0.15
  42. This institution evaluates students' academic skills for placement in reading, writing and math. 5.92 5.43/1.52 0.49 5.94 5.63/1.49 0.31 -0.20
  Scale #5: Teaching - Learning Process 6.39 5.95/0.88 0.44 6.35 5.79/1.11 0.56 0.16*
Strength 10. I have a clear understanding of what I'm expected to learn in my classes. 6.68 6.09/1.03 0.59 6.62 5.99/1.26 0.63 0.10
Challenge 17. My instructors provide timely feedback about my academic progress. 6.58 5.57/1.43 1.01 6.59 5.61/1.52 0.98 -0.04
Strength 29. My instructors respect student opinions and ideas that differ from their own. 6.56 6.20/1.10 0.36 6.44 5.90/1.41 0.54 0.30**
  36. Most instructors use a variety of teaching methods. 6.33 5.86/1.26 0.47 6.22 5.61/1.48 0.61 0.25*
  38. My instructors encourage student-to-student interactions through a variety of techniques. 5.89 6.04/1.07 -0.15 5.84 5.72/1.38 0.12 0.32***
Strength 43. The frequency of interactions with my instructors is satisfactory. 6.46 6.24/0.87 0.22 6.41 5.90/1.37 0.51 0.34***
  45. Instructors incorporate my life and work experiences in class activities and assignments. 6.15 5.61/1.39 0.54 6.10 5.43/1.66 0.67 0.18
  46. The learning experiences within my program of study challenge me to reach beyond what I know already. 6.50 6.02/1.33 0.48 6.51 6.08/1.25 0.43 -0.06
  Scale #6: Student Support Systems 6.23 5.75/1.00 0.48 6.22 5.52/1.24 0.70 0.23**
  11. This institution offers strategies to help me cope with the multiple pressures of home, work, and my studies. 6.16 5.18/1.50 0.98 6.07 4.94/1.77 1.13 0.24*
Strength 19. I receive timely responses to my requests for help and information. 6.66 6.07/1.17 0.59 6.60 5.77/1.47 0.83 0.30**
  22. I receive the help I need to develop my academic skills, including reading, writing, and math. 6.34 5.74/1.30 0.60 6.30 5.73/1.42 0.57 0.01
  28. This institution initiates many opportunities for me to connect with other adult learners. 5.85 5.87/1.36 -0.02 5.77 5.42/1.67 0.35 0.45***
  31. This institution makes many support services available at convenient times and places. 6.19 5.85/1.32 0.34 6.33 5.65/1.50 0.68 0.20*
  34. This institution provides "one-stop shopping" for most student support services. 6.18 5.83/1.40 0.35 6.24 5.61/1.50 0.63 0.22*
  Scale #7: Technology 6.15 5.75/1.03 0.40 6.30 5.82/1.08 0.48 -0.07
  05. I receive the help I need to improve my technology skills. 5.58 5.17/1.58 0.41 5.91 5.45/1.49 0.46 -0.28**
  12. Technology support is available to me when I need it. 6.11 5.56/1.53 0.55 6.31 5.76/1.43 0.55 -0.20*
  18. This institution uses technology on a regular basis to communicate with me. 6.21 6.25/0.99 -0.04 6.34 6.21/1.13 0.13 0.04
  32. Technology enables me to get the services I need when I need them. 6.45 6.04/1.16 0.41 6.46 5.94/1.30 0.52 0.10
Challenge 39. Information is available online to help me understand what I need to do next in my program of study. 6.37 5.65/1.41 0.72 6.45 5.68/1.51 0.77 -0.03
  Scale #8: Transitions 6.27 5.70/1.03 0.57 6.26 5.57/1.23 0.69 0.13
  06. I receive timely direction on how to transfer to other institutions. 5.22 4.72/1.73 0.50 5.37 4.95/1.78 0.42 -0.23
  14. I receive guidance on which classes will transfer to programs here and elsewhere. 6.27 5.48/1.66 0.79 6.22 5.30/1.75 0.92 0.18
  21. My studies are closely related to my life and work goals. 6.67 6.05/1.21 0.62 6.58 6.02/1.27 0.56 0.03
Strength 27. I am encouraged to apply the classes I've taken towards a degree or certificate. 6.52 6.18/1.12 0.34 6.43 5.93/1.40 0.50 0.25**
Strength 33. This institution explains what is needed for me to complete my program here. 6.74 6.35/1.12 0.39 6.66 5.95/1.44 0.71 0.40***
  41. Staff are available to help me with the employer tuition reimbursement process. 6.14 5.30/1.71 0.84 6.14 5.38/1.74 0.76 -0.08
  47. When I miss a deadline or fall behind in my studies, someone from the institution contacts me. 5.83 5.03/1.74 0.80 5.96 4.79/2.02 1.17 0.24

National Group Means are based on 18538 records

*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Summary Report
  Whitworth University - ALI National Four-Year Adult Learners  
Summary     Difference
How would you rate your overall satisfaction with this program? 6.19 5.91 0.28***
1=Not satisfied at all 0% 1%   
2=Not very satisfied 1% 2%   
3=Somewhat dissatisfied 2% 4%   
4=Neutral 1% 3%   
5=Somewhat satisfied 9% 13%   
6=Satisfied 39% 39%   
7=Very satisfied 45% 36%   
Would you recommend this program to other adult learners? 6.48 6.10 0.38***
1=Definitely not 0% 1%   
2=Probably not 1% 2%   
3=Maybe not 0% 1%   
4=I don't know 1% 4%   
5=Maybe yes 3% 8%   
6=Probably yes 22% 27%   
7=Definitely yes 68% 53%   
Item Percentage Report

Sort on each column to see data from highest to lowest.

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied."

    Whitworth University - ALI National Four-Year Adult Learners  
i Item Importance % Satisfaction % Gap i Importance % Satisfaction % Gap i Difference i
Challenge 01. My program allows me to pace my studies to fit my life and work schedules. 93% 75% 18% 93% 67% 26% 8%
Challenge 02. Sufficient course offerings within my program of study are available each term. 87% 55% 32% 91% 58% 33% -3%
  03. This institution assists students who need help with the financial aid process. 81% 69% 12% 84% 66% 18% 3%
  04. My instructors involve me in evaluating my own learning. 65% 49% 16% 71% 56% 15% -7%
  05. I receive the help I need to improve my technology skills. 59% 52% 7% 71% 58% 13% -6%
  06. I receive timely direction on how to transfer to other institutions. 50% 38% 12% 59% 45% 14% -7%
Strength 07. Staff are available to help me solve unique problems I encounter. 87% 76% 11% 86% 67% 19% 9%
  08. This institution provides students with the help they need to develop an education plan. 89% 77% 12% 88% 67% 21% 10%
  09. I receive adequate information about sources of financial assistance available to me. 82% 54% 28% 84% 55% 29% -1%
Strength 10. I have a clear understanding of what I'm expected to learn in my classes. 96% 78% 18% 93% 75% 18% 3%
  11. This institution offers strategies to help me cope with the multiple pressures of home, work, and my studies. 77% 48% 29% 74% 45% 29% 3%
  12. Technology support is available to me when I need it. 76% 64% 12% 82% 67% 15% -3%
Strength 13. Processes and procedures for enrolling here are convenient. 87% 85% 2% 89% 77% 12% 8%
  14. I receive guidance on which classes will transfer to programs here and elsewhere. 80% 60% 20% 81% 57% 24% 3%
Strength 15. Advisors are knowledgeable about requirements for courses and programs of interest to me. 95% 78% 17% 91% 70% 21% 8%
  16. Billing for tuition and fees is tailored to meet my specific needs. 85% 65% 20% 85% 60% 25% 5%
Challenge 17. My instructors provide timely feedback about my academic progress. 91% 60% 31% 92% 64% 28% -4%
  18. This institution uses technology on a regular basis to communicate with me. 78% 82% -4% 83% 82% 1% 0%
Strength 19. I receive timely responses to my requests for help and information. 95% 74% 21% 93% 69% 24% 5%
  20. This institution periodically evaluates my skill level to guide my learning experiences. 71% 44% 27% 70% 48% 22% -4%
  21. My studies are closely related to my life and work goals. 93% 74% 19% 91% 76% 15% -2%
  22. I receive the help I need to develop my academic skills, including reading, writing, and math. 83% 67% 16% 83% 67% 16% 0%
  23. I can make payments or inquiries about tuition at times that are convenient for me. 84% 69% 15% 84% 68% 16% 1%
  24. I receive the help I need to stay on track with my program of study. 90% 75% 15% 90% 66% 24% 9%
Challenge 25. I'm evaluated on the knowledge and skills I'll need in my life and career. 86% 56% 30% 83% 59% 24% -3%
Challenge 26. I am able to choose course delivery that fits my life circumstances. 88% 59% 29% 89% 62% 27% -3%
Strength 27. I am encouraged to apply the classes I've taken towards a degree or certificate. 90% 79% 11% 86% 73% 13% 6%
  28. This institution initiates many opportunities for me to connect with other adult learners. 68% 71% -3% 65% 59% 6% 12%
Strength 29. My instructors respect student opinions and ideas that differ from their own. 91% 82% 9% 87% 73% 14% 9%
Strength 30. I am able to obtain information I need by phone, fax, e-mail, or online. 92% 85% 7% 91% 79% 12% 6%
  31. This institution makes many support services available at convenient times and places. 80% 69% 11% 83% 65% 18% 4%
  32. Technology enables me to get the services I need when I need them. 88% 77% 11% 88% 73% 15% 4%
Strength 33. This institution explains what is needed for me to complete my program here. 96% 85% 11% 94% 74% 20% 11%
  34. This institution provides "one-stop shopping" for most student support services. 79% 68% 11% 80% 63% 17% 5%
  35. Mentors are available to guide my career and life goals. 77% 55% 22% 76% 51% 25% 4%
  36. Most instructors use a variety of teaching methods. 82% 68% 14% 79% 63% 16% 5%
  37. I have many ways to demonstrate what I know. 77% 64% 13% 77% 61% 16% 3%
  38. My instructors encourage student-to-student interactions through a variety of techniques. 70% 75% -5% 68% 66% 2% 9%
Challenge 39. Information is available online to help me understand what I need to do next in my program of study. 88% 60% 28% 88% 65% 23% -5%
  40. I receive the help I need to make decisions about courses and programs that interest me. 93% 74% 19% 89% 65% 24% 9%
  41. Staff are available to help me with the employer tuition reimbursement process. 77% 53% 24% 78% 58% 20% -5%
  42. This institution evaluates students' academic skills for placement in reading, writing and math. 70% 62% 8% 71% 63% 8% -1%
Strength 43. The frequency of interactions with my instructors is satisfactory. 91% 80% 11% 87% 73% 14% 7%
Challenge 44. I can receive credit for learning derived from my previous life and work experiences. 83% 50% 33% 84% 53% 31% -3%
  45. Instructors incorporate my life and work experiences in class activities and assignments. 80% 62% 18% 76% 59% 17% 3%
  46. The learning experiences within my program of study challenge me to reach beyond what I know already. 91% 79% 12% 90% 78% 12% 1%
  47. When I miss a deadline or fall behind in my studies, someone from the institution contacts me. 72% 47% 25% 73% 46% 27% 1%
Strength 48. Campus item: Accelerated-format courses that allow me to complete my degree in a reasonable length of time. 95% 82% 13%
  49. Campus item: Whitworth's identity as a Christian liberal arts university as a factor in my decision to attend here. 58% 69% -11%
  50. Campus item: Courses provide a good blend of theory and practical application. 86% 75% 11%
Strength 51. Campus item: Completing my degree will increase my career opportunities and/or professional advancement. 94% 89% 5%
Strength 52. Campus item: Tuition covering all costs and student fees, including books. 94% 88% 6%
  53. Campus item: Having some hybrid or fully on-line courses available. (some or no classroom attendance required). 59% 49% 10%
  54. Campus item: Completing my education by attending classes in-person. 82% 84% -2%
  55. Campus item: Replacing some in-class sessions with portions of a course on-line. 60% 48% 12%
  58. Ability to transfer credits as factor in decision to enroll 88% 86%
  59. Credit for learning gained from life and work experiences as factor in decision to enroll 81% 78%
  60. Ability to design my own program as factor in decision to enroll 61% 69%
  61. Cost as factor in decision to enroll 79% 84%
  62. Tuition reimbursement from employer as factor in decision to enroll 67% 73%
  63. Availability of financial assistance as factor in decision to enroll 83% 87%
  64. Requirement for current or future job as factor in decision to enroll 84% 86%
  65. Reputation of institution as factor in decision to enroll 92% 84%
  66. Flexible pacing for completing a program as factor in decision to enroll 85% 89%
  67. Convenient time and place for classes as factor in decision to enroll 96% 93%
  68. Availability of online courses as factor in decision to enroll 49% 82%
  69. Distance from campus as factor in decision to enroll 73% 73%
  70. Labor union support/endorsement as factor in decision to enroll 25% 37%
  71. Courses held at employment site as factor in decision to enroll 20% 38%
  72. Employer endorsement as factor in decision to enroll 42% 54%
  73. Program accreditation by professional organization or trade group as factor in decision to enroll 71% 79%
  74. Availability of child care as factor in decision to enroll 27% 35%
  75. Availability of program I wanted as factor in decision to enroll 95% 93%
  76. High rate of job placement as factor in decision to enroll. 77% 80%
  77. Time required to complete program as factor in decision to enroll 87% 89%

National Group Means are based on 18538 records

Demographics

Star Indicates the response option that was selected by the majority of survey participants.

Gender

    N %
Primary Population Female 155 67.39%
  Male 75 32.61%
  Total 230 100%
  No Answer 2  

Age

    N %
  24 or younger 11 4.78%
Primary Population 25 to 34 104 45.22%
  35 to 44 71 30.87%
  45 to 54 34 14.78%
  55 to 64 10 4.35%
  65 or over 0 0%
  Total 230 100%
  No Answer 2  

Ethnicity/Race

    N %
  Alaskan Native 1 0.44%
  American Indian 11 4.82%
  Asian 4 1.75%
  Black/African-American 2 0.88%
  Hispanic or Latino 7 3.07%
  Native Hawaiian or Pacific Islander 0 0%
Primary Population White/Caucasian 190 83.33%
  Multi-racial 6 2.63%
  Other 7 3.07%
  Total 228 100%
  No Answer 4  

Marital Status

    N %
  Single 77 34.68%
Primary Population Married/domestic partner 145 65.32%
  Total 222 100%
  No Answer 10  

Dependents

    N %
Primary Population Yes 162 70.43%
  No 68 29.57%
  Total 230 100%
  No Answer 2  

Dependents Age

    N %
  Pre-school age 69 29.74%
Primary Population Elementary school age 81 34.91%
  Middle school/high school age 60 25.86%
  College student 23 9.91%
  Elderly or disabled adult 4 1.72%
  Does not apply 61 26.29%
  Respondents may select more than one option;
Percentages may total greater than 100%

Current Class Load

    N %
Primary Population Full-time (12 hours or more) 167 71.98%
  Half time (6-11 hours) 54 23.28%
  Part-time (less than 6 hours) 11 4.74%
  Total 232 100%
  No Answer 0  

Employment

    N %
  0 hours per week 27 11.69%
  1-10 hours per week 10 4.33%
  11-20 hours per week 14 6.06%
  21-30 hours per week 18 7.79%
Primary Population 31-40 hours per week 84 36.36%
  More than 40 hours per week 78 33.77%
  Total 231 100%
  No Answer 1  

Educational Goal

    N %
  Associate degree 0 0%
Primary Population Bachelor's degree 166 72.81%
  Master's degree 49 21.49%
  Doctorate or professional degree 7 3.07%
  Certification (initial / renewal) 5 2.19%
  Self-improvement/pleasure 1 0.44%
  Job-related training 0 0%
  Other educational goal 0 0%
  Total 228 100%
  No Answer 4  

College Objective

    N %
  Improve occupational skills 64 27.71%
Primary Population Prepare for new/different career 141 61.04%
  Improve basic academic skills 6 2.60%
  Self-improvement/personal interest 20 8.66%
  Total 231 100%
  No Answer 1  

Program Completed to Date

    N %
  Less than 1/4 of my program 53 23.35%
  1/4 to 1/2 of my program 37 16.30%
  1/2 to 3/4 of my program 66 29.07%
Primary Population More than 3/4 of my program 71 31.28%
  Not applicable 0 0%
  Total 227 100%
  No Answer 5  

Credit Received From

    N %
Primary Population Previous college credits earned 191 82.33%
  Learning from military training 24 10.34%
  Learning from prior job/life experience 31 13.36%
  Credit through testing 37 15.95%
  Other sources 7 3.02%
  Not applicable 32 13.79%
  Respondents may select more than one option;
Percentages may total greater than 100%

Prior Education

    N %
  Grade school 0 0%
  Some high school 1 0.44%
  High school or GED 15 6.55%
  Some college classes 73 31.88%
Primary Population Associate's degree 122 53.28%
  Bachelor's degree or higher 18 7.86%
  Total 229 100%
  No Answer 3  

English Primary Language

    N %
Primary Population Yes, English is primary language 215 96.41%
  No, English is not primary language 8 3.59%
  Total 223 100%
  No Answer 9  

First In Family for College

    N %
  Yes, first in family for college 67 29.13%
Primary Population No, not first in family for college 163 70.87%
  Total 230 100%
  No Answer 2  

Tuition Source

    N %
  Myself 103 44.40%
  Grants or scholarships 97 41.81%
Primary Population Loans 159 68.53%
  Tuition reimbursement from employer 46 19.83%
  Veterans' benefits 25 10.78%
  Other tuition source 15 6.47%
  Respondents may select more than one option;
Percentages may total greater than 100%

Began Enrollment at College

    N %
Primary Population In my current program 190 81.90%
  Another program for credential/degree 32 13.79%
  Workforce training program 0 0%
  GED program 0 0%
  ESL program 0 0%
  ABE program 2 0.86%
  Courses I like 8 3.45%
  Total 232 100%
  No Answer 0  

Volunteer Activities

    N %
Primary Population No volunteer activities 106 46.49%
  1-5 volunteer hours 100 43.86%
  6-10 volunteer hours 17 7.46%
  More than 10 volunteer hours 5 2.19%
  Total 228 100%
  No Answer 4  

At what location do you attend most of your classes?

    N %
Primary Population Whitworth University 125 54.35%
  U-District 105 45.65%
  Campus item - Answer 3 0 0%
  Campus item - Answer 4 0 0%
  Campus item - Answer 5 0 0%
  Campus item - Answer 6 0 0%
  Total 230 100%
  No Answer 2  

I first heard about Whitworth's accelerated-format evening degree programs from

    N %
Primary Population Word of mouth 136 59.13%
  Print- Newspaper 4 1.74%
  Radio/Television 19 8.26%
  Web site/search 26 11.30%
  Whitworth in the Evening course guide 26 11.30%
  Billboard 19 8.26%
  Total 230 100%
  No Answer 2  

Group Code

    N %
Primary Population 0010: Organizational Management 90 38.96%
  0011: Liberal Studies - Humanities 11 4.76%
  0012: Liberal Studies - Program Mgmt 17 7.36%
  0013: Liberal Studies - Social Services 48 20.78%
  0015: Liberal Studies - Upside-Down (no major) 4 1.73%
  0016: Education - degree seeking 52 22.51%
  0017: Education - certification only 6 2.60%
  0019: Liberal Studies - Criminal Justice Administration 3 1.30%
  Total 231 100%
  No Answer 1