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COVID-19 Resources for Navigating Challenging Times

Find the resources you need during this difficult time:

Unemployment 

If the outbreak of COVID-19 has impacted your ability to work, you may be eligible for unemployment benefits or Paid Family and Medical Leave.

To learn more about Paid Family and Medical Leave, visit paidleave.wa.gov/coronavirus.

If you are experiencing any of the below you may be eligible:

  • Self-isolation or quarantine
  • Illness or illness of a family member
  • Temporary layoff from employer
  • Employer closing or reducing hours

Apply for benefits at www.esd.wa.gov or call 800.318.6022.

For free legal advice, contact the unemployment law project at 888.441.9178 or 509.624.9178. You can also visit unemploymentlawproject.org.

The unemployment law project offers free interpretation for all languages.

Internet

Internet Essentials
Anyone who signs up for Internet Essentials will receive two months of free internet service. After your first two free months expire, you can either cancel the service or keep it as a regular paying Internet Essentials customer ($9.95/month for all qualified low-income households). Learn more or sign up at internetessentials.com/covid19.

Spectrum
Charter offers free internet for up to 60 days to households with K-12 and/or college students who do not already have a broadband service. To enroll, call 844.488.8695. Installation fees will be waived for new student households.

Cellphone Bill

Verizon & Sprint
For the next 60 days only (beginning March 15), plans will not be terminated due to an inability to pay. This applies to any consumers/small businesses with existing service. Verizon and Sprint will also waive late fees for consumers/small businesses due to hardship caused by coronavirus.

AT&T
For the next 60 days only (beginning March 14) plans will not be terminated due to an inability to pay. This applies to any consumers/small businesses with existing service. AT&T will also waive late fees for consumers/small businesses due to hardship caused by coronavirus. If you are experiencing a hardship and are unable to pay your bill, contact 800.288.2020.

T-Mobile
T-Mobile will work with consumers on a case-by-case basis to manage account payment issues or concerns. Contact customer care at 800.937.8997.

Other Finances

Avista Power
If you are having a hard time paying your utility bill, contact the customer service line at 800.227.9187. Office hours are Monday-Friday, 7 a.m.-7 p.m. and Saturday, 9 a.m.-5 p.m.

City of Spokane – Utility Billing
Beginning on March 17, the city is suspending water service shut-offs for non-payment of city utility bills. You may call for updates on when this suspension expires. Contact the city to inquire about repayment arrangements/accommodations at 509.755.2489. Office hours are Monday-Friday, 7 a.m.-6 p.m.

You also can inquire about the U-Help program that provides qualified low-income households with annual one-time emergency financial assistance to pay city utility bills. Call Salvation Army at 509.325.6821 to further inquire.

Credit Cards
Contact your lender as soon as possible to explain your circumstance and ask about hardship programs that may be available.

Mortgage
Contact your lender as soon as possible to explain your circumstance and ask about hardship programs that may be available. You also can contact the Washington Homeownership Hotline at 844.897.HOME for information and assistance.

Student Loans
Contact your lender to inquire if you qualify for a deferment or forbearance.

Health Insurance
View your options at the Washington State Office of the Insurance Commissioner (COVID-19 resources): insurance.wa.gov.  

CARES Act: Emergency Grant Funds

Whitworth University has received federal funds through the CARES Act to provide students emergency grant funds.

In order for a student to qualify for these grant funds, he or she must have incurred expenses after March 13 that are directly related to the "disruption of campus operations" as a result of COVID-19. Further, students must show eligibility for Title IV federal aid.

Students who may meet the criteria above for an emergency grant should fill out the following form: www.whitworth.edu/emergency-grant-fund-request.

Addiction Recovery Meetings 

WeConnect, Unity Recovery and Alano Club have partnered to offer digital recovery meetings open to anyone in or seeking recovery in an open format.

This service is available seven days a week at 9 a.m., noon, 3 p.m. and 9 p.m. EST. To attend a meeting, go to unityrecovery.zoom.us/my/allrecovery.

Crisis/Help Lines

If you find yourself actively thinking about suicide, self-harm, thoughts to harm others or have already acted on these thoughts, call:

  • 24/7 Regional Crisis Line (Spokane, Stevens, Adams, Lincoln, Ferry & Pend Oreille counties): 877.266.1818
  • I'm Alive Chat Line: imalive.org. Click the "Chat Now" button to connect.
  • Crisis Text Line: Text 741741. Your opening message can say anything.

For non-emergency assistance with finding community resources such as shelter, therapy, etc., call:

  • Eastern WA 211: Dial 211 or text your zip code to: 898211; toll free 800.904.9060

To receive non-emergency peer support for people living with emotional and mental health challenges, call:

If you or a loved one has a problem with a substance use disorder, get anonymous help, crisis intervention and referral to services in Washington at:

If you're experiencing domestic violence, do not hesitate to call:

For a sexual assault crisis, contact:

  • Lutheran Community Services NW 24 Hour Sexual Assault Crisis Line: 509.624.7273 or text during business hours (Monday-Thursday, 8 a.m.-5 p.m. or Friday 8 a.m.-3 p.m.)
  • National Sexual Assault Hotline: 800.656.4673

If you are in the LGBTQ+ community and need support, call:

Or for exclusively trans operators: