Student Consumer Complaint Process
Program Integrity Rule
Beginning July 1, 2011, the U.S. Department of Education regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act (HEA), as amended (the "Program Integrity Rule"), take effect. The Program Integrity Rule requires, among other things, that each college or university authorized to offer postsecondary education in one or more states ensure access to a complaint process that will permit student consumers to address the following:
- Alleged violations of state consumer protection laws that include but are not limited to fraud and false advertising;
- Alleged violations of state laws or rules relating to the licensure of postsecondary institutions; and
- Complaints relating to the quality of education or other State or accreditation requirements.
Whitworth University, as an institution authorized to provide postsecondary education in the State of Washington, is committed to full compliance with the Program Integrity Rule, and provides the following confirmation to all current and prospective students:
The Northwest Commission on Colleges and Universities accredits Whitworth University. You may review the university's accreditation documents at www.nwccu.org.
Whitworth University seeks to resolve all student concerns in a timely and effective manner. To that end, the following contact information and resources at Whitworth University are available to current and prospective students for the resolving of complaints. Links are provided to the appropriate Whitworth website for more information on contacts at the university.
For information and resources about student loan repayment, or to submit a complaint relating to your student loans or student loan servicer, please visit www.wsac.wa.gov/loan-advocacy or contact the Student Loan Advocate at firstname.lastname@example.org.
The university encourages students to work through internal university processes for resolution of complaints. If a student believes that the university's procedures have not adequately addressed concerns identified under the Program Integrity Rule, the following links and contact information is provided. The Washington Student Achievement Council (WSAC) has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. Visit www.wsac.wa.gov/student-complaints for information regarding the WSAC complaint process.
Montessori Programs in Oregon
Students should attempt to resolve any grievances they may have with Whitworth first. Should attempts to resolve these problems with appropriate Whitworth officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC) can respond to a formal complaint. Students may contact the Higher Education Coordinating Commission, 3225 25th Street SE, Salem, OR 97302 or by sending an email to email@example.com. Students may also access the HECC complaints webpage at www.oregon.gov/highered/about/Pages/complaints.aspx. Students may wish to contact Whitworth's institutional accreditor, the Northwest Commission on Colleges and Universities.
Professional Educator Standards Board (PESB)
Old Capitol Building
600 Washington Street S, Room 249
P.O. Box 47236
Olympia, WA 98504-7236